WSOP.com launched a support forum on its website. It is available for players interested in online poker at the WSOP.com regulated poker sites in Nevada and New Jersey. Live participants in the World Series of Poker tournaments may also post questions.
The forum is moderated by WSOPBill. This is the same username used by WSOP.com poker room manager Bill Rini.
Forum topics include questions about World Series of Poker scheduling, funding of World Series of Poker accounts, general support questions for the online poker sites, and promotional inquiries.
There are also links provided to the site’s mobile, PC, and Mac downloads for the Nevada and New Jersey regulated poker sites.
The WSOP.com support forum may be found here.
Forum takes place of channel on TwoPlusTwo
The forum appears to be a replacement for the one sponsored by WSOP.com at Two Plus Two. That forum no longer has regular responses from WSOP.com management.
Two Plus Two members continue to post experiences in the Two Plus Two forum sponsored by WSOP.com.
The new forum located at WSOP.com is a move in the right direction. One of the biggest complaints from players about the site is its poor live and email support. This gives customers a way to find answers in a forum before contacting support. It also gives players a direct line of communication to the poker room manager.
There is little action in the forum at this time. That is likely to change as the summer tournament series in Las Vegas at Rio approaches.
Support a familiar complaint from players in NJ, NV
One of the areas where New Jersey’s regulated poker sites have regularly received low marks is in the area of customer support.
While quantifying the extent of the issue is difficult, there is no shortage of anecdotal evidence suggesting that the problem is widespread and not limited to any single operator in NJ or NV.
Players regularly cite a lack of responsiveness and a dearth of issue understanding, especially at the frontline support level.
The problem is exacerbated by the numerous technical glitches that accompanied rollouts in New Jersey and Nevada and the relatively complex nature of poker as a support topic. Unlike products such as casino or traditional e-commerce, poker support tickets can involve incredibly unique and complicated situations that simply don’t respond well to a template-based support systems.